We’re Austin Roofing Company & Water Damage, known as WDR. We’ve been providing roof repair estimates across the Austin metro since 2012, drawing on 25+ years of combined roofing experience across the team. We hold GAF Master Elite® certification (top 2% of GAF contractors nationwide), BBB A+ accreditation, and 1,510+ five-star Google reviews, the largest count of any Austin roofing contractor. Our crews are W-2 employees, not day-labor subcontractors, and we’re fully insured with general liability plus workers’ comp. We operate from 9711 Beck Cir in Austin.
This page covers how to request an estimate from us, what happens during the on-site visit, what our written estimates include and how to read them, how we handle estimates differently for insurance-covered vs. private-pay repairs, response times for scheduled vs. emergency estimates, what to look for when comparing our estimate to others you’ve received, and what sets our estimate process apart. If you’re specifically looking for information about roof repair costs in general (not our specific estimate for your project), see our cost and insurance page linked in Section 2.6.
Damage assessment with photo documentation
The estimate begins with a photo record of the damage found during on-site inspection. We photograph the affected area from multiple angles, any contributing conditions we identified (aged flashing, worn boots, gutter issues), and the overall roof condition for context. Photos serve three purposes: giving you a clear picture of what we found, supporting insurance claims if applicable, and creating a baseline for warranty coverage.
Written scope of work
The scope section describes what we’ll do in plain English: which tiles or shingles we’ll replace, what flashing repair we’ll perform, whether underlayment or decking work is required, and what integration with surrounding materials looks like. Scope is specific to your project, not generic language pulled from a template.
Materials list with manufacturer and product line
We name specific materials: manufacturer, product line, color match approach, and any specialty materials required. This matters because match quality on repair work depends on precise product identification, and it also matters for warranty purposes (GAF materials paired with our GAF Master Elite® certification extend the unified warranty).
Timeline with dispatch and completion windows
The estimate states when we can start work, how long the work will take on site, and any factors that could shift the timeline (weather sensitivity, material sourcing lead times for specialty products). For emergency work, the timeline includes same-day tarp installation if needed.
Warranty terms
Every estimate spells out warranty coverage: our 5-year workmanship warranty on the repair labor, the manufacturer warranty on materials, and any specific limitations that apply to your project. On GAF product repairs, we can extend the full GAF unified warranty (a benefit of Master Elite certification not available from non-certified contractors).
Insurance coordination language if applicable
For insurance-covered repairs, the estimate includes the specific documentation format your carrier requires, damage causation notes linking the damage to the covered event, and any scope details that support the claim. Adjuster-friendly documentation speeds up claim approval.
How to Request a Roof Repair Estimate
Three ways to get started, matched to how urgent your situation is.
Phone request for urgent situations
Call (512) 820-6505. For active leaks, storm damage, or any situation where water is currently entering your home, a phone request is the fastest path. Our dispatcher handles phone triage in three to five minutes, confirms the situation and your address, and either dispatches a crew immediately or schedules a same-day estimate depending on urgency.
Online form request for scheduled estimates
Use the estimate request form on this site. This works best for non-urgent situations where you’ve noticed something concerning during a general inspection, are planning ahead of expected work, or want a second opinion after getting an estimate elsewhere. We respond to form submissions within one business day, typically same-day if submitted during business hours.
After-hours contact for genuine emergencies
The (512) 820-6505 line is answered 24/7 by trained dispatchers who can deploy crews. If you’re dealing with a genuine after-hours emergency (tree impact, active severe leaking, storm damage that can’t wait until morning), don’t wait for morning; call now.
When you contact us, be ready to describe the situation briefly: the nature of the damage (missing shingles, active leak, storm impact, etc.), your address, whether the situation is currently stable or actively getting worse, and whether insurance is likely to be involved. This information helps us match you with the right response timeline and prepare our estimator with relevant context before the on-site visit.
What Happens During the On-Site Estimate Visit
Our estimator arrives at the scheduled time (or the same-day window for urgent dispatches), introduces themselves, and walks you through what will happen. Most estimate visits take 30 to 90 minutes depending on roof complexity. For the most common repair type on Austin roofs, asphalt shingle patching typically involves the standard estimate process below, scaled to project size.
Roof-top inspection
The estimator accesses your roof (using our ladder and safety equipment; nothing required from you) and inspects the reported damage area plus general roof condition. They document findings with photos throughout, including the specific damage you called about plus any adjacent conditions that could affect repair scope or produce future problems.
Attic inspection when applicable
For leak diagnosis or when roof-top findings suggest underlying issues, our estimator also inspects from inside the attic. This helps trace leak paths, identify decking or framing damage not visible from above, and check ventilation adequacy, which affects long-term roof health.
On-site conversation about findings
Before leaving, our estimator walks you through what they found. This is your chance to ask questions, understand the scope of what’s needed, and discuss options. For simple repairs, this often ends with a rough verbal quote you can budget against; the formal written estimate follows within 48 hours. For complex projects, the conversation focuses on scope discussion; the written estimate provides the specifics.
Written estimate delivery
Formal written estimates arrive by email within 48 hours of the on-site visit. The estimate is yours to review, share with your insurance carrier if applicable, compare to other quotes, or use as documentation. There’s no obligation to proceed. If you want to book the work, respond to the estimate email or call us back to schedule.
How to Read Your Written Estimate
Our written estimates use a consistent format so you can find what you’re looking for without hunting through pages of language.
The header section identifies your project (address, date of inspection, estimator name), the reported issue (what you called about), and the overall repair category (targeted repair, section repair, partial replacement, etc.). This gives you a summary before diving into details.
The findings section describes what we discovered during inspection, including both the reported damage and any additional conditions. If we found things you weren’t aware of, we call them out here with recommendations on whether to address now or defer.
The scope section is the itemized work list: each specific task, materials required, and any special considerations. This is what we actually do during the repair work.
The timeline and scheduling section covers when we can start, how long the work takes, and any timing constraints (weather sensitivity for exterior work, material sourcing lead times for specialty products, coordination requirements if permits are involved).
The pricing section shows total project cost with a breakdown by materials and labor. We don’t inflate materials costs to hide labor markup, and we don’t charge separately for standard project management or cleanup; those are included in labor pricing.
The terms section covers warranty, payment terms, cancellation policy, and any project-specific conditions. Standard terms are 50% deposit at scheduling and balance on completion; other arrangements available for insurance-billed work.
Estimates for Insurance Claims vs Private Pay
How you use the estimate affects how you structure it. Insurance-covered claims and private-pay projects differ in scope, pricing format, and documentation depth. Our roof repair cost breakdown page covers the cost and insurance side in more depth, including deductible math and depreciation handling.
For insurance-covered repairs
The estimate uses the pricing format your carrier expects (typically Xactimate-compatible line items), includes damage causation language linking the damage to the covered event, and provides photo documentation adjusters can attach to the claim file. We coordinate directly with adjusters when helpful, and can meet them on-site to resolve scope disagreements before settlement.
On insurance work, the estimate becomes the starting point for negotiation with the carrier. Adjusters sometimes propose lower scope or pricing than our estimate reflects; we advocate for what the damage actually requires. Insurance carriers pay us directly if you assign benefits, or you receive payment and pay us; either arrangement works.
For private-pay repairs
The estimate uses standard commercial pricing (not carrier-specific line items) and focuses on straightforward cost transparency: materials cost, labor cost, and any specialty items broken out. Private-pay projects usually schedule faster because there’s no adjuster coordination step, and pricing is set once and doesn’t change.
For mixed situations
Some situations combine insurance and private pay. Common examples: your deductible portion is private pay while the covered portion is insurance-billed, or you want upgraded materials beyond what insurance approved, and you pay the difference. Our estimates handle these cleanly with separated sections.
Emergency vs Scheduled Estimate Response Times
Timeline for our estimate response depends on urgency. Our storm response team handles same-day dispatch for active emergencies; scheduled estimates work on a different rhythm.
Emergency dispatch (active water intrusion, structural damage, storm impact requiring immediate response): crew arrival within 2 to 6 hours depending on location, with same-day tarp installation and written estimate follow-up within 48 hours of the site visit.
What Sets Our Estimate Process Apart
What makes our estimate process different comes down to depth and transparency. If our estimate identifies damage that exceeds repair scope, we discuss when full re-roof is the right call rather than continuing to patch. We give you the real picture, even when it isn’t what you hoped to hear.
Written estimates specific to your project. Not templated pricing based on square footage. Every estimate reflects the actual damage found during inspection.
Get Your Free Roof Repair Estimate Now
Ready to schedule your free estimate? Call (512) 820-6505 for phone requests, or use the estimate request form on this page. Emergency situations get same-day dispatch; scheduled estimates get on-site visits within 24 to 72 hours. Written estimates arrive within 48 hours of the site visit. There’s no charge, no obligation, and no high-pressure sales approach. If you have general questions about repair scope, pricing, or process before requesting an estimate, our roof repair FAQ page covers the most common homeowner questions in depth.
When you contact us, we’ll ask a few triage questions to understand urgency, then schedule your on-site visit at a time that works for you. If your situation is genuinely urgent, we’ll dispatch the same day. If it’s a scheduled inspection, we’ll book you into our next available window and confirm timing before the visit.